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I had the best experience with Robert, our tow truck driver. My daughter and I were in an accident and Robert towed our vehicle to the body shop. He explained what a manual transmission was and how to properly shift gears. He kept her entertained on the ride to the body shop while I was making phone calls. It was greatly appreciated! He was so sweet, I was shocked to get that kind of treatment from a tow truck driver! Thank you, Robert for being so kind to us!